REPORTS TO: SENIOR RETAIL EXCELLENCE MANAGER

Location: DUBAI

Organisation unit: Hermes middle east

GENERAL MISSION

Hermès is looking for a Data Analyst to strengthen its understanding of both clients and business dynamics across our 6 stores in the Middle East region. The role combines customer‑centric analyses with deep business performance insights to support teams in elevating service, client experience, and retail excellence. By ensuring high data quality and transforming complex information into actionable recommendations, the Data Analyst will help the Maison make informed decisions that advance both customer knowledge and operational performance.

Responsibilities

• Design and produce dashboards/reports to provide in-depth analysis of business performance and clients’ behaviour (e.g. client journey, spending patterns)
• Collaborate with Group and Europe Data Analytics Team to enrich the current dashboards with ...