Responsibilities

• Hold daily briefings prior to sector opening and post operations for proper coordination and dissemination of important matters
• Direct the work of the Customer Service Staff assigned to his/her
• Do suggestive selling and other effective merchandising techniques and ensures that these are properly implemented to achieve target sales
• Respond to customer needs and implement creative solutions to customer problems
• Conduct regular performance evaluation of Customer Service Staff
• Recommend disciplinary action for violations to House regulations and Company Standards.

Qualifications

• Bachelor’s degree in hospitality, restaurant management, or a related field (preferred)
• At least 2 years of restaurant or food service industry, with supervisory experience, is required
• Basic understanding of POS system
• Ability to manage a team in a fast-paced environment