The Restaurant Supervisor is responsible for leading the front-of-house team, ensuring smooth daily operations, and delivering an exceptional guest experience. This role supports the Cluster Restaurant Manager in operational tasks, including stock management, reporting, and team supervision, while maintaining The Dose by Silvena’s high standards of service, cleanliness, and professionalism.

Key Responsibilities

Guest Service

• Supervise the FOH team to ensure guests receive professional, friendly, and efficient service.
• Handle all guest inquiries and complaints personally, ensuring issues are resolved immediately and professionally. Escalating major issues to the Cluster Restaurant Manager.
• Ensure the restaurant environment is welcoming, clean, and organized at all times.

Team Supervision & Training

• Lead, mentor, and train new FOH team members on service standards, menu knowledge, POS operation, a...