To produce an outstanding guest experience within the outlet concept by managing a service team in cooperation with the culinary team. The Restaurant Operations Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximises profit.

• Responsible for Assistant Restaurant / Outlet Manager, Restaurant Supervisor, Restaurant Head Waiter / Waitress, Waiter / Waitress, Host / Hostess, Outlet Cashier.
• Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.
• Ensure that the place of work and surrounding area is kept clean and organised at all times.
• A High quality of product and service is maintained in the outlet.
• Execute and support the team to execute the highest level of service and set-up standards at all times.
• Be knowledgeable of all services and products offered by the ...