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Response Center Analyst 1 Technical Product Support - Lead

🏢
Black Box
📍 Bengaluru, India
📍
Location Bengaluru
📅
Posted June 04, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Essential Functions:

  • Prioritize, classify, and escalate incidents according to standard operating procedures.
  • Provide first-level support for both external and internal customers, identifying issues that need attention from Engineering or product teams.
  • Interact with team members, management, internal departments, and business partners to maintain workflows,
  • escalate, and resolve customer service requests.
  • Deliver first-level customer service via chat, phone, and ticketing system for various product lines.
  • Perform additional duties as assigned by management.

    • Experience Requirements:

  • 2+ years of technical support experience with call center exposure, preferably in a product company or managed service provider setting.
  • 1-2 years of team-lead experience
  • Product support experience in one or more of the following areas: Copper Cabling Fiber Cabling KVM Switches Video Multimedia Datacom/Ne...

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    📍 Location Details

    🌆
    City
    Bengaluru
    🗺️
    Country
    India
    🚗
    Commute
    Local Area

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