To manage a team of planners to deliver the planning and real time cycle for operational accounts, delivering cost effective resource models that ensure financial as well as operational performance.

Duties and responsibilities

• Overall responsibility for capacity plans, FTE plans, attrition analysis and recruitment numbers
• Design, implement and distribute shift patterns and schedules for campaigns to fit client requirements and achieve staffing and productivity targets.
• Attend daily/weekly calls to present and discuss current resourcing position with both clients and internal stakeholders
• Providing required management information to allow business areas to manage holidays effectively
• Forecasting processes and methodology to match the client business model
• Liaising with operational and support teams to ensure effective account sizing
• Accurately documenting issues and results producing daily, weekly ...