To manage a team of planners to deliver the planning and real time cycle for operational accounts, delivering cost effective resource models that ensure financial as well as operational performance.

Duties and responsibilities Overall responsibility for capacity plans, FTE plans, attrition analysis and recruitment numbers Design, implement and distribute shift patterns and schedules for campaigns to fit client requirements and achieve staffing and productivity targets. Attend daily/weekly calls to present and discuss current resourcing position with both clients and internal stakeholders Providing required management information to allow business areas to manage holidays effectively Forecasting processes and methodology to match the client business model Liaising with operational and support teams to ensure effective account sizing Accurately documenting issues and results producing daily, weekly and monthly commentary on the performance of accounts Auditing current practice a...