Please note that this is not an exhaustive list of everything that needs to be done. Minor Hotels team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are: 

• Implement the resort strategy across all operational departments. 
• Provide a single point of leadership for all operational activities in the hotel, and to effectively lead and manage the day-to-day operational activities of the hotel. 
• To support and implement all corporate programmes and guidelines. 
• Actively support the development, training, mentoring of team members. 
• Manage quality improvement process in areas of customer service and team member satisfaction. 
• Demonstrate leadership by example. 
• Motivate and build a working environment in which team members are productive and innovative. 
• ...