The Company:
 
Our client is a worldwide well-known and highly respected brand in the electronics industry. This position will sit within the Customer Service department based at the Sydney Olympic Park Office. This role requires an individual to work 4 days in the office and 1 day WFH.
 
Duties and Responsibilities:

End to end case management of high risk and escalated customer complaints received via numerous customer feedback channels

Assisting with management of customer claims in the event the customer visits Samsung head office and is seeking to speak with a point of escalation outside of the service centre team

Investigation and analysis of high risk cases to understand root cause for serious escalation

Liaising with internal Samsung departments for resolution assistance escalating issues of high risk for future change requirements

Proposing and developing improvement plans for identified areas of risk and cus...