Resident Liaison Officer

Location: Crawley
Salary: Competitive

We have an exciting opportunity to support residents on planned projects in the Crawley area, covering work such as:

• Scaffolding
• Window & Doors
• Kitchen & Bathroom
• Roofing
• and more

Key Responsibilities

• Set up, manage, and deliver the Tenant/Customer/Resident Liaison Service across multiple retrofit sites.
• Attend regular client and tenant meetings to ensure the highest level of customer service.
• Ensure a consistent and professional approach to customer care throughout planned works.
• Act as a point of escalation for tenant complaints and manage the resolution process.
• Maintain and update the on-site database to reflect ongoing planned activities.

Requirements

• Proven experience as a Resident Liaison Officer, specifically within p...