Resident Liaison Officer

Location: Crawley

Salary: Competitive

Experience in Planned works required

We have an exciting opportunity for a Resident Liaison Officer to join our team at WPS. You'll cover the Crawley area, supporting residents on planned projects, which include:

• Scaffolding
• Window & Doors
• Kitchen & Bathroom
• Roofing
• …and more!

Key Responsibilities

• Set up, manage, and deliver the Tenant/Customer/Resident Liaison Service across multiple retrofit sites.
• Attend regular client and tenant meetings to ensure the highest level of customer service.
• Ensure a consistent and professional approach to customer care throughout planned works.
• Act as a point of escalation for tenant complaints and manage the resolution process.
• Maintain and update the on-site database to reflect ongoing planned activitie...