Job Title: Resident Liaison Officer

Location: Aldershot

Job Type: Permanent

Salary: £30,000 - £40,000K depending on experience

We are seeking an experienced and proactive Resident Liaison Officer to join our social housing refurbishment team.

About the Role

You will be the main point of contact for residents during refurbishment and maintenance projects. This is a customer-focused role ensuring residents are well-informed, supported, and satisfied throughout the works while helping to minimise disruption.

Key Responsibilities

* Manage resident engagement across allocated projects, including pre-start visits and ongoing communication.

* Draft and issue clear letters, notices, and programme updates to residents.

* Maintain accurate records including resident trackers, vulnerability registers, and access logs.

* Identify vulnerable residents and ensure appropriate support and safeguarding measures are in ...