Location
singapore
Posted
June 02, 2026
Commute
Local Area
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Job Description
Responsibilities
- Understand and familiarize with the process, practices and ITSM platform related to Support Operations.
- Ensure that all correspondence with customers is performed in a prompt and courteous manner.
- Update technical documentation for configuration changes made for the Network Infra by any party.
- Open and close support tickets when applicable, providing timely updates to relevant personnel and customers for support cases allocated to you or your team.
- Work closely with various teams of engineers for troubleshooting.
- Understand the customer’s network structure and become familiar with the customer’s network implementation and support processes and procedures to ensure supporting a network with proper SLAs.
- Troubleshoot production issues and network problems to fix any user-related issues and work with principal vendors and customers to provide the resolution within the proposed timelines.
- 24/7 mo...