We are seeking a Reservations Manager - Holiday Homes to lead our reservations team and oversee the full booking process across all channels. The ideal candidate will be experienced in managing teams, confident in making decisions, and proactive in handling both daily operations and high-profile guest interactions. This is a hands‑on role that combines team leadership with direct reservation handling, especially for VIP clients.

• Lead, train, and manage the reservations team to ensure smooth daily operations.
• Create team schedules, shift rotations, and task assignments to maintain coverage and efficiency.
• Manage property listings and booking calendars across multiple platforms (Airbnb, Booking.com, internal systems, etc.).
• Handle reservations directly, with a focus on VIP guests and special requests.
• Ensure a high level of guest satisfaction through professional, friendly, and solution‑oriente...