About the role
The Reservations Executive is the first human voice most guests hear. You'll manage enquiries, quotes, and bookings across our four properties — Two Chimneys (Gethia), Friendship Lane (Himalayas), The Terraces (Binsar), and Ekam Kashi (Varanasi) — ensuring every guest gets a timely, warm, and accurate response.
Key responsibilities
Respond to booking enquiries from direct guests and travel agents across email, phone, Whats App, and OTA inboxes, typically within 2 working hours.
Prepare and send custom quotes, itineraries, and proposals for multi-property stays.
Manage inventory and rate updates across the PMS, direct booking engine, and OTAs (Make My Trip, , Agoda, etc.).
Process confirmations, payment links, advance collection, and cancellation refunds in line with policy.
Maintain the guest and travel agent database in Zoho CRM, tagging every contact as either Direct Guest or Travel Agent.
Coordinate with Front Office teams at each property for ...