SWOT Hospitality Management Company is seeking a motivated and detail-oriented

Reservations Agent
Luxury Collection Marriott Zakynthos

As a crucial member of our team, you will be responsible for managing guest reservations effectively while ensuring the highest level of customer satisfaction. This position requires exceptional communication skills and a strong understanding of the luxury hospitality market.

Key Responsibilities:

• Process and manage reservations via phone, email, and online platforms.
• Provide accurate information on room availability, rates, and hotel services to guests.
• Handle modifications and cancellations of bookings professionally.
• Work closely with the front office and sales teams to maximize occupancy and revenue.
• Maintain detailed records of guest interactions and preferences.
• Ensure a seamless and personalized experience for guests.
• Add...