As the **Reservations Agent** at **Kimpton Tsim Sha Tsui Hong Kong** , you will be the first point of contact for guests seeking to book their stays. Your primary responsibilities will include managing incoming reservation inquiries, processing bookings, and ensuring accurate information is entered into the reservation system. You will assist guests with their questions and special requests, providing exceptional customer service. Additionally, you will collaborate with other departments to facilitate smooth check-in and check-out processes, maintain knowledge of hotel facilities and services, and keep up-to-date with promotions and packages. Your attention to detail and ability to handle multiple tasks will be essential in creating memorable experiences for our guests.

**A little taste of your day-to-day**

Every day is different, but you’ll mostly be:

+ Managing and following up on guest inquiries via phone and email regarding reservations, ensuring timel...