Job Summary:

We are seeking a detail-oriented and customer-focused Reservations Agent fluent in German and English to join our reservations team. In this role, you will handle bookings, respond to customer inquiries, and provide an excellent service experience for both German- and English-speaking customers. This position is ideal for someone with a passion for hospitality, travel, or customer support.

Key Responsibilities:

Manage and process reservations via phone, email, and online platforms in both German and English.

Provide accurate information on availability, pricing, policies, and services.

Assist customers with booking modifications, cancellations, and special requests.

Handle payment processing, confirmations, and follow-up communication.

Resolve customer inquiries and complaints in a timely and professional manner.

Maintain updated knowledge of company offerings, promotions, and proc...