Place of Work:

Reservations Department

Scope and General Purpose of Job:

Manages the Reservations Department and works closely with Sales and Marketing and other relevant Rooms Departments to maximise Room Yield through Inventory Control while delivering exceptional customer service in line with Hyatt’s Brand Standards

Responsible to:

Revenue Manager

Responsible for:

Assistant Manager – Reservations

Team Leader - Reservations

Reservations Officer - Reservations

Main Duties:

Administration

·Prepares and updates the Reservations Department Operations Manual.

·Conducts regular team meetings and ensures departmental briefings are effective and held as needed.

·Ensures an organized and efficient filing system is implemented for the department.

·Ensures the use of new technology and equipment is explored and implemented wherever appropriate.

Customer Service

·E...