The core responsibility is to make guests feel welcome and assist them through a hassle-free reservation process. Handling and managing reservations process through various communication platforms Ensuring all information about reservations are appropriately taken and entered into the system Help maximise room sales by upselling to a higher category Maintain and update all room reservation transactions, room availabilities Handle group bookings Check arrival list for next day arrival bookings Updating bookings as No Shows at platforms with pay at hotel bookings Work closely with Front Office Provide support to guests regarding their booking queries Push Concierge and addon sales Respond to guest reviews Consistently offer exceptional, friendly, engaging and quality services to guests Maximise the sales and room occupancy rates Perform any other duties as assigned by management Requirements Requirements Holds a Graduate/Hotel Management Degree 3-4 Years of experience in a similar field ...