Skills

IT Support Engineer (L1/L2)

Location: Chandigarh, India (On-site)
Experience: 2–5 Years
Employment Type: Full-Time

About the Role

Cogniter Technologies is seeking a proactive and customer-oriented IT Support Engineer (L1/L2) to join our growing IT team. The ideal candidate will be responsible for ensuring the smooth operation of end-user systems, applications, and IT services by delivering timely technical support and effective issue resolution.

This role requires strong troubleshooting abilities, excellent communication skills, and a commitment to providing high-quality support within a structured, SLA-driven environment.

Key Responsibilities

Level 1 (L1) Support

Respond to user support requests via phone, email, chat, and ticketing systems within defined service levels.

Perform first-level troubleshooting ...