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Representative 2/L1 Help Desk (Customer Service)
ICONMA, LLC
📍
United States, United States
Location
United States
Posted
June 27, 2026
Commute
Local Area
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Job Description
Our client, a Retail Pharmacy company, is looking for a Representative 2/L1 Help Desk (Customer Service) for their Remote location. Responsibilities:
+ Managing member issues through a ticketing system
+ Meeting service level agreement (SLA) for resolution
+ Utilizing resources to address issues
+ Documenting all interactions
+ Answering inbound calls and making outbound call follow-ups
+ Corresponding with members via email
Requirements:
+ Verifyable High School Diploma or GED Required
+ Minimum 2 years call center environment with 1 year being in a virtual customer service or call center environment. IT help desk support is a plus, but not required.
+ Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
+ Computer experience is required with proficiency in Microsoft Outlook, Word and Excel....
+ Managing member issues through a ticketing system
+ Meeting service level agreement (SLA) for resolution
+ Utilizing resources to address issues
+ Documenting all interactions
+ Answering inbound calls and making outbound call follow-ups
+ Corresponding with members via email
Requirements:
+ Verifyable High School Diploma or GED Required
+ Minimum 2 years call center environment with 1 year being in a virtual customer service or call center environment. IT help desk support is a plus, but not required.
+ Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
+ Computer experience is required with proficiency in Microsoft Outlook, Word and Excel....