Bilingual Globalview Service Center Representative

Job Summary

As the first point of contact in a tiered support model, you will provide world‑class service to a designated group of client employees for payroll‐related inquiries. You will assess, troubleshoot, and resolve issues using SAP and internal ADP systems, document all interactions in a client relationship management application (CRM), and monitor cases to ensure timely resolution within the defined service level agreement.

What you’ll do

• Act as an internal expert for the employees of a designated client base.
• Respond to inbound calls and tickets from employees with the goal of resolving the enquiry/issue on the first contact.
• Use SAP and internal ADP systems to document, troubleshoot, and resolve enquiries/issues.
• Monitor and track issues for updates to ensure effective issue resolution.
• Act promp...