Job Description:

PURPOSE:

This position will work in collaboration with leadership to provide support to the internal and external sales team and is responsible for providing support for sales and retention. Serves as liaison within Client and with external vendors for sales related issues and escalations. Position is accountable for supporting sales agents with various inquiries and escalations.



ESSENTIAL FUNCTIONS:

25% Provides service to internal and external sales agents by responding to sales inquiries and escalations by resolving agent sales related issues, requests and complaints. Interacts with other departmental staff to coordinate matters involving agent including but not limited to agent onboarding, agent commissions, supply orders and fulfillment and sales portals. Develops understanding of commission related issues.



20% Serves as market segment product expert. Remains current on all legislative changes and regulatio...