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Job Description
Job Description:
The Renewals Supervisor for our CCA (Caribbean Central America) Organization will lead our renewals team. You will oversee a group of renewals specialists driving on-time renewals, retention, and expansion across software subscriptions, services, and maintenance. In partnership with vendors and channel partners, you will own forecasting, pipeline health, and process excellence to achieve gross and net revenue retention targets while elevating customer experience.
“Let’s Achieve Great Outcomes. TD SYNNEX is the partner that helps unlock business results for all.”
What You’ll Do:
Lead, coach, and develop a team of renewal specialists, including onboarding, skills coaching, and performance management tied to renewal rate and productivity metrics.
Own end-to-end renewal motions: outreach cadences, quoting, pricing approvals, PO collection, and order accuracy, ensuring clea...