Join the RAC as a Customer Service Advisor and support members and Renault UK customers when they need clear, confident help most. Based in our Bescot office, you’ll be part of a busy contact centre team handling queries and complaints for Renault and Dacia customers. This is a role where conversations matter. You’ll take ownership of each case, working through issues from first contact to resolution and making sure every member feels heard and supported. If you’re someone who stays calm under pressure, enjoys solving problems, and takes pride in delivering a great experience, this is a great opportunity to build your career in customer service.

What you’ll do

Handle customer queries and complaints across phone, email and digital channels

Manage cases end-to-end, keeping members and dealerships updated throughout

Investigate issues and work towards fair, timely resolutions

Build strong working relationships with Renault, Dacia ...