Job Description
• Lead development of ServiceNow ITAM solutions across HAM, SAM, and SaaS
• Design and build asset lifecycle workflows, reconciliation logic, and normalization rules
• Develop and enhance ServiceNow integrations with external systems
• Ensure CMDB and asset data accuracy, integrity, and compliance
• Conduct unit, system, and integration testing
• Troubleshoot ITAM and asset data issues
• Build dashboards, reports, and performance analytics for asset visibility
• Participate in architecture and design sessions
• Gather and translate ITAM-related requirements into scalable solutions
• Create and maintain technical documentation
• Support and mentor junior developers on ITAM best practices
• Deliver client-facing demos and technical walkthroughs (often in person)

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