A global education technology firm is seeking a Senior Manager for Technical Support in a remote role. The successful candidate will manage multiple teams to ensure high-quality user support and drive continuous improvement initiatives. With a strong focus on customer relationships and effective team leadership, the ideal candidate will possess over 10 years of experience in customer care and at least 3 years in a supervisory role. This position offers a comprehensive benefits package and is pivotal to the firm's mission in education.
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