A managed IT services provider is seeking a Level 1 IT Support Engineer to join their remote helpdesk team in South Africa. This role involves providing first-line support for hardware, software, and network issues while ensuring a high standard of customer service. Ideal candidates have 3+ years in an MSP helpdesk environment, strong knowledge of Windows 10/11 and Microsoft 365, and excellent communication skills. A passion for technology and a logical problem-solving mindset is essential. Applicants must ensure reliable internet and power during UK working hours.
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