**Key Responsibilities**

+ Review and respond to all incoming alerts in alignment with defined service level agreements
+ Complete visual verification for store alarms (Fire and Burglar) using CCTV when necessary
+ Conduct timely reverse investigations of alerts and escalate to Remote Monitoring Supervisor if necessary
+ Follow all rules and guidelines during remote interactions
+ Escalate incidents/situations to Remote Monitoring Supervisor when required
+ Provide thorough documentation of incidents using case management platform and notify required store/field/SSC teams of high-level incidents
+ Conduct “hot spot monitoring and provide summarized reports of findings
+ Identify opportunities with technology, systems, policies, and procedures, etc., and escalate to Remote Monitoring Supervisor or Physical Security Manager
+ Recognize trends in overnight activity and remote to Remote Monitoring Supervisor or Physical Security Manager
+ Maintain up-to-...