Key Responsibilities

• Provide exceptional customer support in Slovenian and English via phone, email, and live chat for travel-related inquiries.
• Assist customers with booking services (flights, hotels, car rentals, etc.) and provide information on travel policies and procedures.
• Handle customer complaints and resolve travel-related issues, such as changes, cancellations, and refunds.
• Offer tailored travel solutions and alternatives based on customer preferences.
• Maintain a high level of customer satisfaction by delivering prompt and professional responses.
• Keep up-to-date with the travel industry trends and policies to provide accurate information to customers.
• Collaborate with internal teams to ensure smooth operations and issue resolution.

Requirements

• Fluent Slovenian speaker with English proficiency (B2).
• Previous experience in customer service or the travel i...