Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information about products and services while ensuring high levels of customer satisfaction.
• Assist customers with troubleshooting, issue resolution, and technical support.
• Escalate complex cases to relevant departments as needed.
• Maintain accurate records of customer interactions in the CRM system.
• Strive to exceed customer expectations and meet performance metrics.

Qualifications & Skills

• Language Skills: Native or fluent in French; proficient in English (B2 or higher).
• Strong communication and problem-solving skills.
• A positive and empathetic attitude with a customer-first mindset.
• Ability to work well under pressure and handle challenging situations calmly.
• Basic computer skills and famil...