As a Junior Customer Care Specialist you will be responsible for customer care via the various channels of (telephone, email, and messenger). This position requires communication skills, empathy, solution-finding skills, and good planning and task management. It is essential to have fluency in Czech/Slovak. This position is unlimited and located in Warsaw .

• respond to customer inquiries via phone and email, providing assistance during the purchasing process
• resolve customer complaints and issues in a timely and effective manner
• liaise with courier companies to clarify shipment details
• collaborate with other departments within Westwing

• fluency in Czech or Slovak
• an empathetic attitude and a strong desire to help others
• excellent listening skills
• strong organisational abilities
• communicative English at a minimum B2 level
• basic Polish lang...