Take charge as an Implementation Specialist at Karbon, where you’ll enable accounting firms to thrive with AI-enhanced practice management software. This role offers remote working flexibility while focusing on effective customer onboarding and implementation.
You will facilitate the implementation process for small and mid-sized firms, ensuring they effectively transition to our innovative platform. Your experience in managing B2B SaaS projects will help build strong relationships with clients while providing the necessary guidance and support throughout the onboarding journey.
Key Responsibilities:
• Lead implementation projects from kickoff to completion
• Conduct structured training and onboarding sessions
• Guide customers on optimization of Karbon workflows
• Anticipate and address potential project risks
• Partner with various teams for a cohesive customer experience
Requirements:
• 2-4+ years of experience in SaaS implementation
• Comfortable manag...