Position Description
*This is a remote position**Shift: Monday-Friday 8am-5pm EST, Monday-Friday 2pm-11pm EST, Monday- Friday 1pm -10pm ESTProton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues. Responsibilities will include but are not limited to:- Thoroughly documenting problems, troubleshooting steps, and resolution via Proton&'s ticketing system- Troubleshoot and replace failed computing hardware on both desktop PC&'s and laptop computers (motherboards, NIC&'s, video cards, laptop monitors, laptop keyboards, etc.)- Work with troubleshooting switches, routers, and fi...