The Role

The Growth Customer Success Manager owns the post-sale experience for Clearstory's growing specialty contractor customers. You will manage a large portfolio of accounts through a lightweight, scalable engagement model — combining a CSM-led onboarding experience with automated touchpoints, in-app guidance, health monitoring, and AI-enhanced outreach.

A requirement for this role is experience as a PM or PE at a commercial contractor!!

This is not a traditional high-touch CSM role. Success here requires comfort operating at scale, a strong bias for AI & automation, and the ability to identify when a human touchpoint is truly needed versus when a well-crafted automated sequence or AI-generated insight can do the job better.

Core Responsibilities

• Own a high-volume portfolio of SMB accounts and drive strong renewal rates through scalable engagement
• Lead lightweight onboarding experiences, handing...