Drive excellence in field service as a Remote Site Service Supervisor at Toromont Cat in Thunder Bay, ON. Lead your team in delivering top-notch customer service at our Coeurs Rainy River site.
This full-time position places you at the heart of our operations, managing Remote and Resident Field Service Technicians while ensuring strict adherence to safety protocols. Your role will focus on enhancing customer satisfaction and team productivity through effective leadership and training. Leverage your technical skills in heavy equipment to make an impactful difference.
Key Responsibilities:
• Model and enforce safety behaviors across the workforce
• Provide direction for field service operations
• Promote customer care and follow-up on service quality
• Conduct performance evaluations and coaching
• Manage financial aspects of work orders
Requirements:
• Relevant post-secondary education or experience
• Strong technical foundation in heavy equipment
• Expe...