We are looking for experienced Digital Experience Professionals to join a global team supporting innovative customer experience initiatives. If you are passionate about customer journeys, UX, analytics, and digital transformation, we’d love to connect with you!

• Role: Digital Experience Expert
• Contract Duration: until end of 2026
• Start: ASAP
• Location: Eastern Europe
• Mode: 100% Remote

Responsibilities

• Design and optimize customer journeys, interaction flows, and digital support experiences across multiple touchpoints.
• Gather, structure, and prioritize business requirements while collaborating with stakeholders and product teams.
• Analyze customer feedback, support usage data, and experience metrics to identify trends and improvement opportunities.
• Drive AI-powered proactive support initiatives to enhance customer engagement and s...