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About the Role

We are looking for Customer Support Representatives to support a US Healthcare client. This role involves handling patient or provider interactions through voice and/or non-voice channels while strictly following US healthcare compliance and privacy standards.

Work Schedule

Must be willing to work between 6:00 PM IST to 6:00 AM IST

Night shift aligned with US business hours

Payout

Voice Process: Rs 160 per hour

Key Responsibilities

• Prior Healthcare Claims experience is a must!
• Handle inbound/outbound customer interactions (calls)
• Provide accurate information related to appointments, billing, insurance, or general healthcare queries
• Maintain strict compliance with HIPAA and data privacy standards
• Verify customer identity before sharing any information