Become a Remote Customer Support Specialist at ForgeFit and play a vital role in assisting our fitness industry partners. Provide outstanding service to ensure seamless interactions from order to installation.
This full-time role involves direct communication with customers, addressing their needs through various platforms. Your responsibilities will encompass answering questions on orders, resolving issues quickly, and collaborating with other departments. You will keep detailed records and follow up to ensure a high level of service.
Key Responsibilities:
• Respond professionally to inquiries via various channels
• Help customers navigate orders and troubleshoot issues
• Work with fulfillment and sales teams for swift resolutions
• Maintain accurate documentation in the CRM
• Proactively check in on customer satisfaction
Requirements:
• Over 1 year of experience in customer service roles
• Strong organizational and problem-solving abilities
• Comfort ...