SilverBlaze, a division of Harris; is seeking a Customer Service Manager who serves as the primary day-to-day liaison and trusted advisor to customers.

As the central point of accountability for the customer experience, the CSM owns ongoing relationships with key operational stakeholders, coordinates support and CS led service activities, and serves as the escalation point that drives issues to resolution.

The CSM will have a deep understanding of each customer's configuration and how they use Silverblaze software, to ensure the software capabilities remain aligned with customer goals - driving adoption, surfacing risk, and identifying opportunities for expansion.

This role balances relationship management, operational discipline, and strategic thinking, with a dedicated focus on customer outcomes.

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 50%. Candidates must hold a current, valid passp...