Job Title: Customer Care Specialist

Reports to: Customer Care Director

FLSA Status: Non Exempt

Travel: Travel requirement 10-15%

Job Summary

The Customer Care Specialist (CCS) is expected to be knowledgeable in all aspects of the order to cash process. This entails order processing, obtaining scheduling information, coordination of shipments, order expedites and processing of customer inquiries. The CCS will act as a liaison between respective departments to investigate and resolve non product complaints. This position will perform standardized processes, complete ERP (NetSuite-Plex) and supplemental trainings to align with department and company guidelines.

Work Location Requirements
This role operates on a hybrid schedule and will require periodic ...