A Client Success Manager II has a background in Higher Education and/or Client Services (through Jenzabar or an outside institution or company;
2+ years). This role would cover clients primarily in New Jersey, Pennsylvania, and some international clients (limited travel to Canada).

Essential Tasks

• Maintain positive client relationships to maximize product/service satisfaction
• Act as a liaison between organization and clients
• Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI
• Client Service training for continuous improvement
• Visit and/or conduct annual reviews with each client
• Identify, develop, and maintain strategic relationships with senior level contacts
• Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales
• Collects feedback on how products are meeting the needs of the c...