Remote Call Center Representative

MCI, a technology‑enabled business services company, seeks an enthusiastic remote Call Center Representative to support inbound and outbound customer service initiatives for a diverse portfolio of clients. The role requires handling inquiries, proactively reaching out to customers, and promoting new products while delivering exceptional service.

Location & Work Requirements

Must reside within 80 km of the office and work from a quiet, high‑speed Internet‑enabled environment.

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem‑solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies,...