Become a key player at CNIB as a Remote Bilingual Customer Service Specialist. This full-time role allows you to deliver exceptional customer care while working from home, focusing on those impacted by sight loss.
In this important position, you will be the main point of contact for customers, guiding them through CNIB’s programs and services. Your role will involve assisting with inquiries, promoting awareness of community options, and helping with donations. Your ability to manage high volumes of calls and provide emotional support will be essential.
Key Responsibilities:
• Provide timely customer support via phone and email
• Guide callers to appropriate services at Vision Loss Rehabilitation Canada
• Manage donation and fundraising inquiries
• Support accessible library services for CELA clients
• Uphold data privacy and quality standards
Requirements:
• Proficient in English and French
• Minimum 2 years’ customer service experience
• Background in ...