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Remote AI Solutions Architect - Customer Support Automation
SupportYourApp
📍
barcelona, Spain
Location
barcelona
Posted
June 05, 2026
Commute
Local Area
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Job Description
About the role:
We are looking for an AI Solutions Architect to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.
What you will do:
- Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times).
- Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high‑impact automation opportunities.
- Evaluate clients' existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage.
- Design scalable workflow and automation strategies tailored to each client's support operations, technology stack, and business goals.
- Identify and reco...