Description

Essential Duties and Responsibilities:

• Monitor and manage overdue customer accounts.
• Contact customers via phone, email, or written communication to follow up on outstanding payments.
• Negotiate repayment plans and settlements in line with company policies.
• Maintain accurate records of collection activities and customer communications.
• Escalate unresolved or high-risk accounts to senior management when necessary.
• Prepare reports on collection performance and ageing accounts.
• Ensure compliance with company policies and legal regulations related to debt collection.
• Support remedial actions for non-performing accounts to minimize financial risk.
• Perform other related duties as may be assigned by the immediate supervisor.

Job Requirements

• Diploma or bachelor’s degree in finance, Business Administration, Accounting, or related field.
• Proven exper...