What you will do:

1. Technical Consultation & Troubleshooting Support

   Receive and resolve technical inquiries and complex fault reports from all service dealers in the region. Provide remote diagnostic support via telematics, video conferencing and technical documentation. Conduct on‑site technical support for critical and high‑complexity vehicle issues that cannot be resolved remotely. Escalate unresolved technical issues to headquarters with detailed analysis and follow up until resolution. Maintain a comprehensive database of resolved technical cases for future reference.

2. Technical Information Management & Dissemination

   Receive, review and translate Technical Service Bulletins (TSBs), repair instructions and software release notes from headquarters. Adapt technical information to local market conditions and regulatory requirements. Distribute updated technical documentation to all service dealers in a timely manner. Maintain and upd...