KEY PERFORMANCE AREAS

Training and Development

• Take control of clients policies and procedures pertaining to dealer business to ensure specialist knowledge exists to assist and advise branch and dealer staff quickly within the sales and aftersales departments
• -Monitor available training offered by client to dealer network to ensure consistent training attendance by client branch and dealer staff
• Assist DPs with setting up training plans to upskill staff members to create a strong team.
• Self-participate in relevant training programmes offered to ensure continued competence within business is professionally carried out. Assist with mentoring internal staff to ensure staff back up plans are in place.
• Monitor staff morale at dealers and branches remains positive and assist to correct any problem areas that could hamper the client brand
• Responsible to manage work efficiently with clear communication. Strive to...