Job Description

Training and Development

• Take control of company policies and procedures pertaining to dealer business to ensure specialist knowledge exists to assist and advise branch and dealer staff quickly within the sales and aftersales departments
• Monitor available training offered to the dealer network to ensure consistent training attendance by branch and dealer staff
• Assist Dealer Principals with setting up training plans to upskill staff members and create strong teams
• Participate in relevant training programmes offered to ensure continued competence within the business
• Assist with mentoring internal staff to ensure staff backup plans are in place
• Monitor staff morale at dealers and branches and assist in correcting any problem areas that could hamper the brand
• Manage work efficiently with clear communication and maintain a high-quality work ethic to continuously improve skills and dealer support ...